Help & Support
We're here to help you get the most out of Ergogen Social
Contact Support
Need help? Our support team is here to assist you.
hello@ergogen.socialWe typically respond within 24-48 hours on business days.
Frequently Asked Questions
Common Issues & Solutions
OAuth Connection Failed
If you're having trouble connecting a social media account, try:
- Clearing your browser cache and cookies
- Logging out of the social platform first
- Using an incognito/private browsing window
- Checking that you have the necessary permissions
Content Generation Errors
If AI generation fails:
- Check that you have sufficient credits
- Verify your internet connection
- Try regenerating with a different quality setting
- If the issue persists, contact support with the error message
Payment Issues
For payment or billing problems:
- Verify your payment method is valid and has funds
- Check your billing email for transaction confirmations
- Contact hello@ergogen.social with your transaction ID